At Windom Area Health, our mission is ‘Dedicated to Health’. While you are visiting us, this dedication can be shown through our highly trained and compassionate staff that is responsive to your health concerns and needs, along with a clean, comfortable environment.
All outpatient and clinic visitors should arrive through the Main Hospital Entrance, facing Highway 60, and will register in the main lobby.
Windom Area Health offers a variety of amenities to make your stay with us comfortable and as healing as possible.
All rooms are private, each with its own bathroom. Each bed has controls on both sides as well as a “call button,” connected to the nursing station.
Telephones / Cell Phones
Windom Area Health provides courtesy phones for public use in the main lobby, emergency waiting room, family room, cafeteria and in all patient rooms. Mobile telephone use is permitted within the hospital. Restricted use may be necessary in some hospital locations. Chargers may be available by contacting the nurses station.
Cable television is available in all patient rooms. All TVs have remote controls and bedside speakers.
As a service to our employees, patients and visitors, Windom Area Health will provide wireless Internet access on our guest network. Access to the guest network will be open. Users must agree to the Terms and Conditions.
Windom Area Health has designated iPads for patient and/or visitor use within the facility. These iPads may be checked out from the main nurses’ station on a first-come, first-serve basis, with consideration given to equal opportunity for use among patients. A patient or visitor must be 18 years of age or older, sign a usage waiver, and provide a form of government photo identification (a drivers’ license, for example) as a condition of checking out an iPad. Inpatients are exempt from this ID requirement.
We offer ‘Restaurant Style’ meal service with menus available in all rooms. Meal selections will be provided based on the patient’s medical and nutritional needs, as determined by the patient’s physician and nursing staff. If a patient chooses not to order from the menu, the Dietary staff will deliver a meal at the following times.
Meal Time Served
Breakfast: 7:30 a.m.
Lunch: 11:30 a.m.
Dinner: 5:30 p.m.
The nursing staff should approve any food brought into the hospital for patients, to ensure it meets the patient’s dietary needs.
Windom Area Health understands that receiving medical care at a hospital can be a time of anxiety and concern for you and your loved ones. It is our goal to simplify the billing process so that you have one less thing to worry about. Please select one of the brochures listed below for more information on our billing practices.
Depending on your health insurance, this hospital-based clinic may charge a separate facility fee, which may result in a higher out-of-pocket expense. For more information, please contact our Billing Department at 507-831-0616.
Many insurance and employer health plans require that certain hospital procedures be pre-certified. Pre-certification requires the plan member to telephone the pre-certification group prior to hospital admission date, condition or illness cause, attending physician and expected length of stay. Emergency admissions generally allow a 24-hour grace period. Most plan identification cards list a toll-free number to call.
Failure to pre-certify may result in substantial reduction in your benefits. Please check your plan card and booklet or contact your claims administrator. Patients will assume financial responsibility if your insurance company is not contacted.
Charges will vary depending on the services provided. You will receive a statement from the billing department advising you of the status of your account. Our charges are for hospital rendered services and these provided by the ER doctors and anesthetists. You will be billed separately by the physicians who administered your care, including any outreach physicians.
As a courtesy to our patients, we will bill your insurance, if all the information provided to us is correct. We will need to review your insurance card(s) at every visit to verify our records. Since your insurance policy is a contract between you and your insurance company, you are ultimately responsible for your bill.
Some insurance companies require authorization for specific procedures performed in an outpatient setting. It is the responsibility of the patient/responsible party to know their insurance policy and call for authorization, or the claim will be processed at a low benefit level.
Windom Area Health will submit your hospital claims to Medicare. Please bring your insurance card(s) to the hospital at every visit so we can verify our records. For your convenience, the appropriate hospital claims will also be sent to your Medicare supplemental insurance.
Medicaid/UCare/Blue Plus requires that you provide the hospital with a current copy of your Medicaid/UCare/Blue Plus Eligibility Card. We will submit claims to Medicaid/UCare/Blue Plus and you will be notified of any non-covered services copays and/or spend down amounts for which you are financially responsible.
Hospital services incurred resulting from a worker’s compensation injury must be reported to your employer and your employer must complete a First Report of Injury.
Even though there may be a claim against another person or company, it is your responsibility to notify the appropriate person or business of your possible liability claim with them. You may have given your health insurance information at the time you requested services. However, we cannot file this claim to your health insurance carrier without a payment or denial from the responsible third party or insurance carrier. Medicare recipients must exhaust all other payment options before Medicare will accept responsibility for any bills. Medicare also required providers to notify them of the liability claim, even if no charges are due to Medicare. You are responsible to ensure that Windom Area Health is paid regardless of pending, disputed or litigated claims.
Windom Area Health is proud of its public mission to provide quality care to all who need it, 24-hours a day, 7 days a week, 365 days a year. We provide financial assistance to patients based on their income, assets, and needs.
It is important that you let us know if you will have trouble paying your bill; federal and state laws require all hospitals to seek full payment if what they bill patients. This means we may turn unpaid bills over to a collections agency, which could affect your credit status.
In addition to your hospital bill, you may also receive a separate bill from other providers such as the physician or clinic providing test interpretation (EKG, EEG, Radiology, Pathology). Our financial assistance program relates only to the care provided by and therefore the bill from Windom Area Health.
For more information, please contact our Business Office by calling (507) 831-0616, (507) 427-2700 or 1-800-720-1501. We will treat your questions with confidentiality and courtesy.
Windom Area Health offers a discount to charges for uninsured Minnesota residents with a household income of less than $125,00 per year.Download Financial Assistance Application-English (PDF) Download Financial Assistance Application-Spanish (PDF) Financial Assistance Policy
- Cash, checks and money orders are accepted.
- Visa, MasterCard, Discover and American Express are accepted. For your convenience and protection, you may pay by credit card as follows:
- Call our office at (507) 831-0616 or 1-800-720-1501
- Visit us online at: www.windomareahealth.org or www.mysanfordchart.org
- To protect your credit card information, we no longer suggest sending credit card payments via mail.
- Payment Plans-Our Patient Account Representatives must ensure that financial arrangements are equitable with the hospital’s payment policies and we may ask for specific information relative to your current financial situation in order to better determine payment arrangements based on your ability to pay. Windom Area Health is a municipally owned hospital, dependent upon your prompt payment for services rendered.
Prompt Pay Discount
You may be eligible for a prompt pay discount when the balance is paid in full within 30 days of your statement. To receive the Prompt Pay Discount you must contact the business office at: 507-831-0616 or 800-720-1501.
We are offering an Eligibility Service that has a no cost for patients, through MedData. Through this program, we can help you understand how your medical bills can be paid by another source, complete any applications, gather necessary paperwork, set up appointments with state caseworkers and make sure that your case is worked aggressively on until it is approved and paid.
It is a way to assist with getting the benefits you need to help pay for your medical bills.
Click below to learn more about the services. Contact the Windom Area Health Billing Department at 507-831-0616 or 1-800-720-1501 for more information.Download Eligibility Services Brochure-English (PDF) Download Eligibility Services Brochure-Spanish (PDF)
If Medicare is paying your health care bills and you believe you are being discharged prematurely, you have concerns about your care, or you would like a review of coverage decisions, you may contact:
Minnesota Quality Improvement Organization:
10820 Guilford Road, Suite 202
Annapolis Junction, MD 20701-1105
The Windom Area Health Dietary Department strives to promote patient health and well-being by providing quality nutrition and education. The dietary staff plans, prepares, and serves nutritious and appetizing food to hospital patients, staff & visitors. They also provide dietary education and serve as a resource for dietary concerns. A Dietitian is also available for outpatient education by calling 507-831-0639. (A physician referral is required.) For new moms, the Dietary department features an OB Cafe. The OB Cafe allows patients to custom order food to their room at their convenience. The Dietary staff also presents the new mom with an OB Gift Pack, which is sponsored by the Windom Area Health Auxiliary.
For more information on available dietary services, please contact the Dietary Department at 507-831-0639
Daily 6:30 a.m.-6:30 p.m.
Hot breakfast entrees are available from 6:30 to 10:00 a.m., Monday through Friday. Breakfast pastries are available from 6:30 a.m. to 11:00 a.m. all week. Cold food, such as sandwiches, desserts, yogurts, and salads are available throughout cafeteria operating hours. In addition, menu items such as hot entrees and soup are available from 11:30 a.m. to 1:00 p.m. for lunch, and from 5:30 to 6:30 p.m. for supper. Complimentary water, coffee, toast and condiments are available 24 hours a day. A microwave is also available. Vending machines are located in the front lobby and OB Family room areas.
Special Dietary Needs
Upon admission to the hospital, make your nurse aware of any food allergies or any other special dietary needs you have.
Guests may obtain meals in the Cafeteria or ordered through the dietary department for a nominal fee by dialing 0638.See Cafeteria Services – Visitor Info
Health Care Directives
Health Care Directives
A health care directive, also known as an advance directive, is a legal document that helps direct your doctors and medical providers whenever you are in need of health care, but are unable to communicate your wishes or preferences. A health care directive allows you to provide instructions for your care and treatment and to name someone to help make health care decisions for you.
No one is required to have a health care directive, but completing one is a good idea for adults of any age. Not only does it help make sure your health care wishes are followed, but it also helps your loved ones understand the type of care and treatment you would want in certain situations.
If you are considering completing a health care directive, it is important for you to take time to understand your goals and preferences related to your health care. Consider having a conversation with your physician and discussing your personal health status and future health care needs. If you have named one or more people to make decisions for you when you are not able, it is important for you to have a conversation with those individuals to make sure they feel comfortable with that role and understand your wishes.
Windom Area Health provides health care directive forms free of charge to anyone interested. Health care directives are also available online at www.mnaging.com. If you would like to learn more about health care directives, please contact Social Services at 507-831-0687.Learn More about Social Services
To authorize the release of your medical records, please contact the HIM Clerk at 507-831-0604, or download the Authorization and Disclosure form, complete it and submit to:
Windom Area Health
Attn: Medical Records
PO Box 339
Windom, MN 56101
My Sanford Chart
You can view portions of your medical record securely online through My Sanford Chart. My Sanford Chart enables you to manage and receive information about your health. If you do not have access to My Sanford Chart, go to www.mysanfordchart.org/mychart/signup to get signed up today.
My Hospital Stay
Upon Your Arrival
When you are admitted, a registration representative or a member of the nursing staff will ask you to complete and sign several forms. An identification bracelet will be placed on your wrist for identification purposes.
Communication With Your Team
We encourage patients to be involved in their care. Our nursing staff practices transitions at bedside, meaning we have a shift change, the nurses will communicate about your care in front of you, right in the room for both you and your family members to be included in.
Each room has a dry erase board that will list key care items about you, your medications, and your plan of care. Keeping you and your family informed during your care is a priority for Windom Area Health. You can also use this board to write down questions for the doctor or nurse.
Windom Area Health was a pilot hospital for the Minnesota Hospital Association’s program called Include Always. Our program includes a committee of 5 community members that have been patients or family member of patients that is called the Patient and Family Advisory Council (PFAC). The PFAC helps the hospital make decisions about policies, procedures, patient flow, décor, and other items from the perspective of a patient/family member. Click below for more information.Read Patient & Family Advisory Council Brochure (PDF)
Our social worker is available to help you plan for your discharge and follow-up care and to coordinate community resources to meet your needs.
Spiritual Care & Chapel
Spiritual Care & Chapel
Windom Area Health understands the importance of spirituality in healing and our patient’s relationship with their pastors and church family. Patients who wish to have their pastor visit may choose to be listed in the clergy file. Windom Area Health will contact pastors for patients if specifically requested by the patient.
In order to promote wellness in all aspects of life, the hospital Chapel is available to all patients, families and visitors who wish to have a quiet place for reflection. The chapel is located near the cafeteria.
Patient Bill of Rights
In 1999 the Federal Patients’ Bill of Rights law went into effect. Under this law, patients have rights afforded them under Federal laws. Please click here for the full Patients’ Bill of Rights for more information.
For the Patients’ Bill of Rights in other languages click here.Payment Policy Brochure (PDF)
Windom Area Health is committed to protecting the confidentiality of our patients and families. Patient information is only released as authorized by the patient and to those individuals/entities who are permitted by law to have access to patient information.
Upon admission to the hospital, you will be asked if you want to be listed in the Patient Directory. If so, family and friends may, upon request, be updated on your medical status, care, treatment plan, prognosis, and discharge plan. Saying No to inclusion in the Patient Directory means no information will be given about you.
Windom Area Health uses Language Line Interpreter Services and provides access to interpreter services at no cost for patients. Language line provides video or audio access for multiples languages, including but not limited to:
- American Sign Language
Patient privacy is important to us, please click below to read our Notice of Privacy Practices.Download the Windom Area Health Notice of Privacy Practices (PDF)
Windom Area Health endorses the Patients’ Bill of Rights and patient responsibilities. Such responsibilities include, but need not be limited to the following:
- Be considerate of the privacy and rights of others. Use television, radio and lights in a courteous manner that does not disturb others.
- Provide current and complete information about your past illnesses, hospitalizations, medications and other health-related matters.
- Discuss pain relief options with your doctor and nurse, and notify your nurse of pain when it first begins.
- Understand and question information regarding your treatment or procedures.
- Be responsible for your actions should you refuse recommended treatment.
- Provide a copy of your healthcare directive.
- Know the name of the person providing your treatment. All physicians, employees and volunteers must wear proper identification.
- Continue with follow-up care and appointments.
- Follow Windom Area Health’s safety guidelines, established with your well-being in mind.
- Send home your valuable personal belongings or deposit them in our safe.
- Fulfill the financial obligation of your health care promptly.
Your Safety Is Our Top Priority. When you or your family member is a patient at Windom Area Health, you want to be sure you receive the best and safest care possible. Our hospital and health care professionals are committed to providing the best care for you and your family. We ask you and your families to join us in making sure that our care meets your needs. We also encourage you to let us know when it does not.
Falls are one of the leading problems facing people as they age. Many times injury from falls can lead to permanent disability, limiting a person’s active and independent lifestyle. It is estimated that one-third of all people 60 years and older, suffer falls each year. Indirectly, the fear may also be damaging. It is estimated that 20% of the elderly who fear falling limit their activities of daily living. Making simple changes to lifestyle and environment can provide peace of mind and prevent the likelihood of falling.
To keep you safe and prevent falls, patients should:
- Always follow physician and nurses orders regarding assistance when getting out of bed to use the bathroom, walk or sit in a chair.
- Always use the call button when you feel dizzy or weak getting out of bed.
- Always wear non-skid slippers or socks when walking in the hospital.
- To prevent injury from falls, staff may request family members to stay with patients who are confused or disoriented.
A list of helpful hints on preventing falls at home is also available from the nursing staff. Contact a nurse for a brochure.
Hand hygiene (includes hand washing with soap and water and/or use of waterless alcohol hand sanitizer) is the most important thing that can be done to prevent the spread of infections! Visitors are expected to do hand hygiene when they enter and again when they leave a patient’s room. Employees are expected to do the same, and therefore patients are encouraged to ask their healthcare provider to wash their hands before they care for them. People that have a fever, cough, rash or any disease that can be spread from person to person should not be visiting patients. Proper cough etiquette is also expected. If you have a cough, cough into your sleeve or a tissue (and they throw away the tissue). Then clean your hands.
Our hospital staff is prepared to handle all types of weather emergencies. For protection during severe weather conditions:
- Windows will be closed and all window coverings will be drawn shut
- Do not sit or stand next to a window
- Do not use the telephone, except in emergency situations
- Patients will be moved to a designated shelter area, if necessary, and should not return to the patient room until instructed to do so by hospital staff
If you smell smoke or see flames, contact a nurse immediately using the call button. When a fire alarm sounds, stay where you are and wait for further instructions. Evacuation may not be necessary due to the hospital’s safety fire doors and walls. Periodic fire drills are held for safety preparedness. Drills are conducted to ensure our readiness to deal with a potential situation. Hospital personnel will instruct patients and visitors on proper protocol.
Reporting Hazardous Conditions
If you observe a condition that you feel is potentially hazardous, such as ice on outdoor walkways, malfunction of bed controls, liquid spills on floor, please report this to any hospital staff immediately.
Welcome to the Windom Area Health Price Transparency web page. The data presented will show individual charges and may be difficult for an individual to use to calculate the total charges you may incur during your visit and the applicable out of pocket expenses you may be responsible for. We encourage our patients to contact one of our staff at (507) 831-0616, (507) 831-0617 or (800) 720-1501 for help with your specific circumstances.
Beginning January 1, 2019, the U.S. Department of Health & Human Services and Centers for Medicare & Medicaid Services are requiring hospitals and health systems to post their “current, standard charges.”
On this page, you will be able to access the standard charges for Windom Area Health. Simply click on “Pricing Information” below and a file will be accessible in a machine-readable document. It is important to note that the charges reflected are the amounts Windom Area Health would bill an insurer; it may not be what a patient is required to pay out of pocket.
The prices depicted are from the current charge master and reflect prices that were in effect as of 12/14/18. There could be instances where charges in an individual department or an isolated charge may change during the year and may have been updated since 12/14/18.
Hospital charges are the amount a hospital bills an insurer for a service. For most patients, hospitals are reimbursed at a level well below charges. Patients covered by commercial insurance products have negotiated rates with hospitals. Patients covered by Medicare or Medicaid programs have hospital reimbursement rates determined by federal and state governments
Hospital charges may also include bundled procedures, personnel, services and supplies. An example would be room rates that include the space, equipment, nursing personnel and supplies.
It is important when a patient has the opportunity to shop for medical services that he or she contacts his or her own insurance carrier to understand which costs will be covered and which will be the patient’s responsibility.
As we mentioned above, Windom Area Health has established a process to help patients make inquiries into what an anticipated encounter or procedure would cost. Patients can get answers to questions about billing, payments, insurance and more by calling (507) 831-0616, (507) 831-0617 or (800) 720-1501. Our office hours are 8:00 a.m.-4:30 p.m. Monday-Friday.Pricing Information
Windom Area Health understands that navigating healthcare and insurance is difficult. The link below provides pricing information and other resources from the Minnesota Hospital Association.Visit Hospital Price Check Page